Terms and Conditions

Introduction and License

These Terms and Conditions govern your use of the services provided by SpinKong, operated under License: Curacao eGaming. SpinKong offers a platform for online gaming, including real-money gambling services, gaming products, and promotional activities. By accessing or using our services, you agree to be bound by these Terms and Conditions.

Eligibility

To use our services, you must be at least 18 years of age. Access to our platform is restricted to users located in Great Britain and other jurisdictions where online gambling is legal. Users from jurisdictions where gambling is prohibited are not permitted to access our services.

Account Rules

• Only one account is permitted per person.
• Users must complete mandatory KYC verification as per regulatory requirements.
• You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
• SpinKong reserves the right to suspend or terminate accounts that are found to be in violation of these rules, including but not limited to account sharing or misuse.

Deposits and Withdrawals

• All deposits must be made using approved payment methods.
• Transactions are processed in accordance with our AML compliance obligations and may require additional verification.
• Withdrawal requests will be processed within a specified timeframe, generally within 2-5 working days, depending on the method chosen.
• Users must ensure that they have completed any required KYC procedures before making a withdrawal.

Prohibited Activities

• Cheating, fraud, and any form of bonus abuse are strictly prohibited.
• The use of bots or automated systems to exploit gameplay is forbidden.
• Users must not manipulate the system or exploit errors for personal gain.
• Any detected misconduct will result in immediate account suspension or termination.

Limitation of Liability and Termination

SpinKong reserves the right to suspend, restrict, or permanently close accounts if violations of these Terms and Conditions occur, including but not limited to breaches of regulatory requirements or suspected fraudulent activity. SpinKong will not be liable for any losses incurred due to account suspension or termination.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms and conditions, which will be clearly stated at the time of offer.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• SpinKong reserves the right to modify or cancel bonuses at any time without prior notice.

Fair Play and Game Integrity Rules

• SpinKong is committed to ensuring fair play and game integrity.
• All games are regularly audited to ensure compliance with industry standards and fairness.
• Any detected manipulation of games will lead to immediate account closure and potential legal action.

Fraud Prevention and Security Monitoring

• SpinKong employs advanced security measures and monitoring systems to prevent fraud and ensure the integrity of the platform.
• Users are encouraged to report any suspicious activity or concerns to the support team.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, users should first contact the support team for resolution.
• If the issue is not resolved to your satisfaction, you may escalate the dispute to the relevant regulatory authority in Great Britain.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Great Britain. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Great Britain.

Responsible Gambling Measures and User Protection Tools

SpinKong is committed to promoting responsible gambling. We provide tools and resources to help users manage their gambling activity, including deposit limits, self-exclusion options, and access to support services. Users are encouraged to gamble responsibly and seek help if they feel their gambling is becoming problematic.

By using the SpinKong platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.